Frequently Asked Questions

Your healing journey begins with your very first session. Before you meet, you'll complete a clinical intake questionnaire and brief mental health screenings so your counselor can understand your background and current concerns, which means you get to spend more of your session on what matters most to you.

In your first session you'll talk about what brought you to therapy, explore your concerns and identify what you'd like to work toward, in a safe and nonjudgmental space where you feel heard and supported. Whenever it fits, you'll also leave with practical tools you can start using in everyday life.

Yes. All sessions are held online, so you can meet from home, work or anywhere you feel comfortable.

If you are using health insurance, you must live in Tennessee or Florida. Location does not matter for Christian counseling, life coaching or any self-pay session.

No. We welcome people from all walks of life, whatever your religious or spiritual beliefs. Our therapists and counselors do practice from a Christian perspective, so as long as you're comfortable with Christian principles being part of your care, we'd love to support you toward well-being and personal growth.

We think it's awesome when young people are willing to seek counsel. A legal guardian or parent needs to consent for you to receive services.

The fact that you got this far means you're ready to take the next step, so why wait any longer for peace of mind? Book with Jackie or book with Elias today.

Therapy with JackieTherapy works to resolve the deeper underlying issues that cause serious mental or emotional struggles and often includes revisiting past events. It includes assessment, evaluation and prognosis, treatment planning and individual or family therapeutic interventions. Meet Jackie

Christian counseling with EliasChristian counseling uses the Word of God and counseling techniques to help people change their beliefs about themselves, their environment and their future so they can move forward and be who God called them to be. It means spiritual, emotional and behavioral guidance from a theologically and relationally qualified counselor, helping you grow your relationship with God and heal from pain. Meet Elias

Life coachingLife coaching empowers you to create new awareness, move into action and step into abundant life in business and personal areas, through setting goals, identifying barriers, creating outcomes and managing personal change.

Health insurance is only accepted for therapy with Jackie. Self-pay is accepted for Christian counseling, life coaching and therapy.

Yes. Jackie and Elias speak at churches, offices, conferences and organizations. Book Jackie to speak or book Elias to speak.

Yes, for therapy with Jackie for Tennessee and Florida residents only, and we accept FSA and HSA cards.

We do not accept Medicaid or Medicare.

Yes. Jackie accepts Optum Emotional Wellbeing Solution, Optum Live & Work Well and Aetna Resources for Living. See what you need for your first EAP session.

Alma manages our insurance billing securely. Their team verifies your benefits and gives you a cost estimate, and you can learn more about their process here. To find out your copay you can:

• Use Alma's free cost estimator tool
• Book a session and upload a picture of your insurance card, and the Alma team will verify your benefits and email you the amount
• Contact your insurance plan directly, and here's what to ask

Individual and marriage counseling with Elias is $110 per 50-minute session, self-pay. See Elias's sessions.

Self-payYes, full payment is made when you book the appointment.

InsuranceA credit or debit card is required to book, but it will not be charged.

We understand life happens, so we just ask for at least 24 hours notice to reschedule or cancel. You can reschedule through the confirmation email you received when you booked, as long as it's at least 24 hours before your session.

Self-payReschedule through your confirmation email and no further payment is needed for the new day and time. If you need to cancel without a new date in mind, text 305-925-0827 or email hello@therapeacecounseling.org and we'll credit it to your account. Credits must be used within 30 days of your original session, and no refunds are provided.

Self-payThere are no refunds for missed appointments, and the payment can't be used for a future appointment, so a new payment is needed for each new appointment. This policy prevents no-shows and honors your counselor's time.

InsuranceWe will not bill your insurance, but a no-show fee stated on the intake form will be charged to the card used at booking.